assessment

Ausni Desktop Support

Key advantages of leveraging desktop support services from AUSNI.

Desktop Suport

Fully Managed
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Proactive Maintenance and Monitoring

Includes monitoring the performance and health of desktops, applying patches and updates, conducting routine maintenance tasks, and implementing security measures to keep the desktop environment secure. Proactive maintenance helps prevent issues before they occur and improves the overall stability and performance of desktops

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Technical Expertise

Our support team is experienced in diagnosing and resolving a wide range of desktop issues, from hardware failures to software configuration problems. Their technical knowledge and experience help streamline the troubleshooting process and ensure efficient problem resolution..

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Hardware and Peripheral Support

We provide support for desktop hardware, including diagnosing and resolving hardware issues, coordinating repairs or replacements, and assisting with peripheral device connectivity (e.g., printers, scanners, monitors). This eliminates the need for organizations to have in-house hardware expertise and enables efficient management of hardware-related incidents.

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Software Installation and Configuration

Our team support can assist with software installation, configuration, and updates on desktops. They can deploy standardised software packages across the organisation or customise software installations based on specific user requirements. This ensures that desktops are equipped with the necessary software tools and applications needed for efficient productivity.. 

Ausni Desktop compliance benefits

Here are some ways Ausni desktop support  can contribute to compliance:
effective comm
Security Measures

We implement robust security measures as part of our desktop support services to help organisations meet compliance requirements related to data security, confidentiality, and integrity.
We deploy security solutions such as antivirus software, firewalls, intrusion detection systems, and data encryption to protect desktops and sensitive information from unauthorised access or breaches.

Palm Springs Road
Monitoring and Logging

We implement monitoring and logging mechanisms to track desktop activities and security events. This helps meet compliance requirements related to audit trails, incident response, and data breach investigations. This monitoring enables organisations to detect and respond to security incidents promptly, which is essential for compliance with regulations that require timely incident reporting.

Los Angeles Skyscrapers
Configuration Management

We assist with desktop configuration management, ensuring that desktops adhere to standardised security configurations and policies. This helps organizations comply with industry regulations that require specific security controls and configurations to be in place.
We enforce security policies, restrict user privileges, and ensure consistent

Skyscrapers
Documentation and Reporting

Provide documentation and reporting capabilities that support compliance requirements. They maintain records of desktop configurations, patching activities, security incidents, and other relevant information.
These records can be used for compliance audits, demonstrating adherence to specific regulations or industry standards.

Palm Springs Road
Risk Assessment and Mitigation

Perform risk assessments and help organizations identify and address vulnerabilities within the desktop environment. By conducting periodic vulnerability assessments and penetration testing, we can assist in identifying potential security gaps or weaknesses. Addressing these vulnerabilities helps organisations mitigate risks and demonstrate their commitment to compliance.

Palm Springs Road
Incident Response Support

We help organisations meet compliance requirements related to incident management and response. In the event of a security incident, we can provide timely support, assist with incident analysis and containment, and contribute to incident reporting and documentation.

  • Initial Assessment:

    We start by understanding your organization's desktop support requirements, including the number of desktops, software applications used, user preferences, and specific support needs.
    We will assess your current desktop infrastructure and identify areas for improvement..

  • Initial Setup and Configuration

    Based on the needs assessment, we proceed with the initial setup and configuration of desktop computers.
    This includes installing the operating system, essential software applications, and configuring user profiles and settings according to your organisation's requirements...

  • Remote Monitoring and Maintenance

    We will deploy remote monitoring tools to continuously monitor the health and performance of desktop computers. They proactively monitor system resources, software updates, security patches, and hardware status to identify and resolve potential issues before they impact users..

  • Help Desk Support:

    Our dedicated support team will handle user inquiries and technical issues related to desktop computers.
    Users can reach out to our help desk to report problems, seek guidance, or request assistance with software installations, connectivity issues, hardware problems, or general troubleshooting.

  • Endpoint Security

    We will  implement and manage endpoint security measures to protect desktop computers from malware, viruses, and other security threats.
    This includes deploying antivirus software, configuring firewalls, implementing data encryption, and enforcing security policies to safeguard sensitive data..

  • User Account and Access Management:

    Our support team will manage user accounts, access permissions, and password resets for desktop computers. They handle user provisioning, deprovisioning, and ensure that user access aligns with your organisation's security policies and compliance requirements..

  • You are all set

    By leveraging our managed desktop support services, your organisation can ensure reliable and efficient desktop computer operations while freeing up your staff to focus on strategic initiatives.
    Our proactive monitoring, and timely support help minimise downtime, improve user productivity, and ensure a positive end-user experience..

Next Step

We can arrange for a needs assessment to determine the number of users, expected usage patterns, integration needs with existing systems, security requirements, and any other unique considerations..

Book your appointment Are You ready?
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